Privacy Policy

This Privacy Policy explains how BookEunoia ("we," "us," "our") collects, uses, stores, and protects personal information when you visit our website at bookeunoia.com (the "Website") or use our services.

By using our Website or engaging our services, you agree to the practices described in this Policy. If you do not agree, please do not use our Website or services.

This policy applies to information collected through our Website, by email, by phone, and in the course of providing our services to you.

Information You Provide Directly

When you contact us, request a consultation, or commission a service, you may provide:

• Name and contact details (email address, phone number, postal address)
• Information about your book project (genre, manuscript details, publishing goals)
• Payment information (processed securely through our payment provider; we do not store card details)
• Your manuscript or other creative materials shared for the purpose of a project
• Communications between you and BookEunoia (emails, messages, call notes)

Information Collected Automatically

When you visit our Website, we may automatically collect:

• IP address and general location (country/region level only)
• Browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookie data (see Section 07 for full details)

We use your information only for the following clearly defined purposes:

We do not sell, rent, or lease your personal information to third parties. We share information only in the following limited circumstances:

• Service Providers: We employ trusted third-party companies (such as payment processors, email service providers, and secure cloud storage) to facilitate our services. These providers have access to your information only to perform specific tasks on our behalf and are bound by strict confidentiality obligations.
• Legal Compliance: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: If BookEunoia is involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

The security of your data is important to us. We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.

• Encryption: Our Website uses SSL encryption to protect data transmitted between your browser and our servers.
• Access Control: Access to personal data is restricted to BookEunoia employees and contractors who need the information to perform a specific job.
• Secure Storage: Manuscripts and client files are stored on secure, encrypted cloud servers.

However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

• Client Project Files: Retained for 2 years after project completion to facilitate future revisions or new editions, after which they are securely deleted unless requested otherwise.
• Financial Records: Retained for 7 years to comply with tax and accounting laws.
• Marketing Data: Retained until you opt-out or request deletion.

We use cookies and similar tracking technologies to track the activity on our Website and hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

Types of Cookies We Use

Depending on your location, you may have the following rights regarding your personal data:

To exercise any of these rights, please contact us at hello@bookeunoia.com. We will respond to your request within 30 days.

If you are a resident of California, you have specific rights under the California Consumer Privacy Act (CCPA):

• Notice of Collection: We collect identifiers, commercial information, and internet activity as described in Section 02.
• No Sale of Data: BookEunoia does not, and will not, sell your personal information.
• Right to Know and Delete: You have the right to request the specific pieces of personal information we have collected about you and to request deletion.
• Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

If you are a resident of the European Economic Area (EEA) or the United Kingdom, you have data protection rights under the GDPR and UK GDPR. BookEunoia acts as a Data Controller for your personal information.

Our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it. (See Section 03 for legal bases).

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

Our Services are not directed to anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Our Website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, or if you wish to exercise your data rights, please contact us:

• Email: hello@bookeunoia.com
• Phone: +1 (929) 684 2021
• Address: 161 Broadway, New York, NY 10006, USA